Chris Proctor's metaphor about self-service strikes a chord!
" If you buy a car and you drive off the forecourt you turn left – why should you have to call an engineer out to configure your car to be able to turn left, and then right and then left again?”
Giving customers operational users the ability to personalise reporting and dashboards makes a tremendous contribution to better decision-making on the job.
Letting leaders & supervisorscreate & share new reports and dashboards as priorities change leads to better organisation and direction of resources.
Letting planners & analysts discover new insights and share these is vital to create a competitive edge over rivals.
If you are in field service and customer experience management suggest you look at OneServe. If you are in other sectors, or an ISV/SaaS solution provider investigate how you can enjoy these self-service analytics benefits.
"And it is also a fully deployable self service product which will be of interest to both Operations folks and IT alike as it means more control of things like reporting and configurations, without having to go back to the vendor every-time a change is necessary. This is a big plus in Proctor’s eyes and he uses a neat metaphor to explain his thinking.