The example below from healthcare shows how attention to detail will make a big difference in effectiveness, efficiency and service satisfaction.

A reminder that before tackling predictive analytics, AI, cognitive computing etc faster improvements will be gained  paying attention to the "Little Data" at the point of delivery.

Non-value added time- wasted time waiting for the relevant information, metrics, insights - results in additional $750k to $1mill per nursing unit in the USA. 

See the same point made in delivering better service at lower cost to insurance claimants  . Fractured convergence at the point of delivery results in similar costs and delays there. And in other fields.