Some plain speaking here with hard truths for both vendors and end users. Having being mostly an end user many of these observations strike home.
Tackles one of the factors least talked about- folk and as an old North English saying goes "There's nowt as queer as folk".Forget logic and rational common sense and look at the human foibles of people across an organisation and how this compromises effective BI deployments.
More of that in Damning analysis of Analytics
Recommend you read the full article below by Timo Elliott whose first law of BI is "Business people will be dissatisfied with their BI"
IT teams will implement new ERP systems, then be surprised when business people ask for analytics. Providing the analytics will require expensive changes to the ERP system. IT teams will struggle to build business cases for BI. But as soon as the business people have access to the new data, they will change processes, create new opportunities, and save millions. They will take all the credit for this. “Download to Excel” will continue to be the most-requested BI tool feature. Users will complain when they are unable to download the entire corporate data lake to their PC.