The practicalities of delivering customer service at an acceptable cost highlighted in the example from eeGeo.
It's one thing streaming data from a connected device like a fridge but quiter another for the poor service engineer to locate it in a complex layout of plant & machinery.
Shows the importance of being able to utilise practical APIs to integrate various BI, Analytics & Location Intelligence platforms
“The example we use time and again is that of an engineer tasked with monitoring and repairing industrial fridges in a supermarket distribution warehouse. The engineer gets a call out at midnight because the sensor on one of the fridges indicates that the temperature of the fridge is rapidly decreasing and risks spoiling the contents inside,” explains Hetherington. In this scenario, the IoT has enabled the supermarket to reduce the impact of the alert by immediately alerting the maintenance company to the fault… but now the engineer has to locate the fridge amongst hundreds. A point of interest (POI) API can enable the location of IoT sensors to be positioned on a 3D map, either indoors or outdoors, with a name and an icon to display associated data – for ease of orientation.