This is interesting- I've commented a great deal on self-service BI but 360Globalnet have combined that with self-service data sourcing & prep.
Customers can add photo, video data with all the rich metadata to validate their claims faster. The insurance company gets better insight and meaning to make decisions faster. They can accept bona fide claims with greater confidence and flag potential fraud more effectively.
And I see that streamed video is an option. I have already commented on the increasing use of drones for streaming data to add meaning for analytics and BI.
And I f I read this correctly the insurtech platform even crowd-sources the trades people and companies to repair or replace.
A complete closed-loop solution for insurance companies and their customers.
Given the option to self-service a claim using a mobile device, 9 out of 10 customers* select this, soon realising they have control and can dictate the pace of resolution, in keeping with their other online experiences, such as internet banking. WithYouin5, a network of people local to the policyholder, assist with claims, at a time to suit the customer. 360Globalnet’s digital platform also provides for mobile live-streaming video from the site of any claim, significantly reducing the cost to service more complex claims.