Timely article from Patrick King pointing the way to prevent further examples of government digital transformation failures.
Ties in neatly with my recent articles highlighting that it is people that transform and not abstract digital assets.
Also dovetails with my parallel entreaties to think before plunging into analytics and BI projects. Do not add self-service BI if your current BI and Analytics applications are flawed, outdated and not embedded in work flows and processes.
What will you do different and why as a result of deploying new analytics, embedded analytics, visual analytics? Who will be impacted by change and how will you make sure the new solutions deliver the right outcomes for all use cases and personas?
Look before you leap!
We have entered the seventh year of ‘Digital by Default,’ the digital transformation strategy for UK Government services. To further prevent the drastic failures that arose with past digital transformation programmes, we should address key areas of risk including questioning whether: 1) The custodians of digital transformation within public sector are asking the question “is the current legacy business process fit for purpose before converting to digital?” 2) All stakeholders are fully engaged and skilled in the new approaches for delivering digital such as LEAN and AGILE 3) We can adopt new methods to better integrate with legacy systems and the people that process services across them 4) Outcomes are planned towards convenience of the administration or of the citizen